Shipping policy
Shipping Policy
Shipping Information
At Luxora, we are committed to delivering your order safely and efficiently. Every order is carefully prepared and inspected before being shipped.
Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received.
During periods of high demand or promotional events, processing times may be slightly longer.
Estimated Delivery Times
Estimated delivery times vary depending on your location.
Netherlands: 5–15 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Luxora offers Free Shipping on all orders.
No additional shipping charges will be applied at checkout unless otherwise stated.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become active after shipment.
Delayed Deliveries
Although most orders arrive within the estimated timeframe, delays may occasionally occur due to:
• Customs inspections
• Severe weather conditions
• High shipping volumes
• Carrier delays
We appreciate your patience and understanding in these situations.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your order.
Luxora cannot be held responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the delivery notification.
Include:
• Your order number
• Photos of the package (if damaged)
• A brief description of the issue
Our support team will investigate the matter and provide the most appropriate solution.
Contact Us
If you have any questions regarding shipping, please contact our support team:
Email: support@luxorawatch.store
We aim to respond to all enquiries within 24 business hours.