Frequently Asked Questions (FAQ)

We process orders within 1-3 business days. The average delivery time to the Netherlands is 5-10 business days, depending on the destination and current demand.

Yes. We offer free shipping on all orders within the Netherlands.

Absolutely. Once your order has been dispatched, you will receive a tracking number via email, allowing you to track your package in real-time.

We accept return requests within 14 days of receiving your order. The product must be unused and in its original packaging.

Please contact our customer service to request a return.

Although this rarely occurs, we ask you to contact us within 48 hours of receipt and include photos of the issue. We will work with you to find a suitable solution.

Our watches can withstand daily use, such as washing hands and light rain. However, we advise against swimming, showering, or diving with them.

Our collections are crafted from high-quality materials, including stainless steel, scratch-resistant glass, and durable movement components designed for everyday wear.

Most Luxora watches have a strap length between 20 cm and 24 cm, making them suitable for most wrist sizes.

Just like a traditional watch, the straps can be easily adjusted for a comfortable and personalized fit.

Yes. We stand behind the quality of our products. If there is a manufacturing defect, please contact our customer service so we can assess and resolve the issue.

Yes. Most watch straps can be easily adjusted for a comfortable fit.

We accept secure payments via Visa, Mastercard, Apple Pay, Klarna, and other popular payment methods displayed at checkout.

You can contact our support team via the contact form on our website or by email. We aim to respond within 24 hours.